Returns are accepted on Ready-To-Ship items only. Personalized items, commissioned orders, custom orders, sale items and digital downloads are not returnable or refundable unless there is an error on our end.
If you receive an item that contains an error, please contact us immediately.
To request a refund on an item that was ready to ship, please contact us within 4 business days of delivery. The buyer is responsible for shipping costs back to us and assumes the responsibility should the item go missing in transit. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once the item is received and is deemed to be in acceptable condition, a refund of the -original item price- will be processed. Please contact us before returning your item.
Exchange for Damaged Items Received
IMPORTANT, Please: Take a photo of your damaged package, in addition to a photo of the damaged artwork/item, and attach it to your email message. Please send your message to: email@example.com
Please notify us within 2 business days of receiving.
After we receive your message, we will contact you to arrange for a replacement to be sent to you.
Several types of goods are exempt from being returned. Commissioned artwork cannot be returned.
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to our shipping headquarters until you receive email confirmation from us to do so.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 4 business days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Additional note: RE: any and all products, we reserve the right to refuse to fulfill an order for any reason and if so a full refund will be issued.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com within 2 business days of receiving.
See additional information above re: "Damaged Items".
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact us at firstname.lastname@example.org to obtain shipping information.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.